AI Reception & Appointment Booking
A receptionist that answers every call and books every appointment.
Renappoint is a managed AI phone-reception service for appointment-based local service businesses. We answer calls, book and manage appointments, and, only when the caller consents, send confirmations and reminders by text.
Appointment — 2:00 PM
Booked & confirmed by phone
Text confirmation
Your appointment is confirmed for Tue, Jun 23 at 2:00 PM. Reply STOP to unsubscribe.
The service
What Renappoint does
A fully managed virtual receptionist, so our clients never miss a booking. There is no software for the business to install or operate — we set it up, run it, and maintain it.
Answers every call
A natural, professional voice answers inbound calls around the clock and helps the caller with what they need.
Books & manages appointments
It checks real-time availability, books new appointments, and reschedules or cancels existing ones on request.
Confirms & reminds by text
With the caller's explicit consent, it sends a confirmation and reminders, so fewer customers miss their visit.
Answers common questions
It handles questions about services, hours, and what to expect, and takes a callback request when a person is needed.
Messaging program
How our text messages work
Renappoint sends only transactional, appointment-related text messages. We do not send marketing or promotional texts, and we do not send unsolicited messages.
How customers opt in
Customers give express consent verbally during a phone call with our receptionist. When booking or managing an appointment, the caller is asked whether they would like a text confirmation and reminders. A message is sent only if the caller affirmatively agrees. If they decline, no text is sent. Consent is recorded against the appointment.
Message frequency
Messages are triggered by the customer's own appointment activity — typically one confirmation and up to two reminders per appointment, plus a message if they cancel or reschedule. This is not a recurring or scheduled campaign.
Opt-out & help
Customers can opt out anytime by replying STOP to any message and will receive no further texts. Replying HELP returns support information. Message and data rates may apply.
Messages
Renappoint
Hi Sara! Your appointment is confirmed for Tue, Jun 23 at 2:00 PM. Reply STOP to unsubscribe.
Reminder: your appointment is tomorrow at 2:00 PM. We look forward to seeing you. Reply STOP to unsubscribe.
Thank you!
We never share or sell opt-in data. Mobile phone numbers and SMS consent are collected solely to send the appointment messages described above. This information is never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
Compliance
Laws & standards we follow
We design our calling and messaging program to comply with applicable telecommunications, consumer-protection, and data-privacy requirements.
Telephone Consumer Protection Act — we obtain prior express consent before sending appointment texts and honor opt-out requests promptly.
We follow industry messaging guidelines, including clear consent, STOP/HELP handling, and transactional-only message content.
Messaging is sent through registered, verified toll-free business numbers, in line with carrier toll-free requirements.
Any email we send identifies the sender, states its purpose accurately, and provides a way to opt out.
We collect only the personal information needed to provide the service, use it solely for that purpose, and honor applicable access and deletion rights.
Personal details are transmitted over encrypted connections, stored securely, and accessible only to authorized personnel delivering the service.
Policies
Privacy & Terms
Privacy Policy
What we collect. The information a caller provides during a call — typically name, phone number, requested service, and appointment time — and, where given, consent to receive text messages.
How we use it. Solely to book and manage appointments and to send the confirmations and reminders the caller consented to. We do not use it for advertising.
How we share it. Only with the business the caller contacted and the service providers needed to deliver calls and messages. We never sell personal information, and never share mobile opt-in data or phone numbers with third parties for their marketing.
Security & retention. Stored securely and kept only as long as needed to provide the service and meet legal obligations.
Your choices. Reply STOP to stop texts anytime, or email info@renappoint.com to request access or deletion, subject to applicable law.
Terms of Service
The service. Renappoint provides AI-assisted phone reception and appointment booking on behalf of participating businesses, with appointment-related SMS notifications where the recipient has consented.
Acceptable use. The service is for lawful appointment-related communication only. It may not be used to send marketing, promotional, or unsolicited messages.
Messaging consent. Texts are sent only to recipients who gave prior express consent during a call, and who may withdraw it anytime by replying STOP.
Availability. We aim for continuous availability but do not guarantee uninterrupted operation, and are not liable for missed appointments due to circumstances beyond our reasonable control.
Contact. Questions about these terms: info@renappoint.com.
Get in touch
Questions about Renappoint, our service, or our messaging program? We're happy to help.